HealthierHere is hiring for the role of Referral and HRSN Program Manager! Please see information about the role and how to apply below.
Position Details
REPORTS TO: Community Care Network Director
CLASSIFICATION: Full-time/Exempt
HIRING PAY RANGE: $90,000 - $110,000
BENEFITS: 100% Paid by employer: medical, dental, vision, life, AD&D, LTD. 403(b) Retirement matched at 5%; increasing to 10% over time, 100% immediate vesting. PTO: 3 weeks’ vacation, 2 weeks sick, 4 wellness days, 13 holidays, $750 annual wellness benefit, and optional Flex plan and dependent coverage.
WORK LOCATION: Currently we are fully remote. A hybrid approach in King County is planned for early 2025
WORK SCHEDULE: Monday – Friday, 8:00 am to 5:00 pm
Position Overview
The Referral and HRSN Program Manager is an individual contributor who will work as part of
HealthierHere’s Network Management team to support a diverse network of partners who support access to community-based whole person care-coordination services. The Referral and HRSN Program Manager leads the growth and development of referral and HRSN partnerships within the Community Care Network. The Referral and HRSN Program Manager will implement processes to ensure organizations understand the benefits and commitments of referral partnership. This role also grows and maintains a pool of HRSN providers that reflect the racial, ethnic, cultural and geographic diversity of King County. This role is critical to ensure shared understanding internally and with partners of HRSN services, and provider capacity. This role supports the Network Partner workgroup and stack engagement activities.
The HealthierHere Community Care Network (CCN) is the social care network of HealthierHere’s Community Hub, a collaborative of community, tribal, social service, health, and behavioral health organizations. These organizations provide services to address health-related social needs and coordinate care for King County community members. The Community Care Network is the central place for King County partners to engage in co-creation with HealthierHere to advance equitable whole person coordinated care in our region. The CCN will foster collaboration and learning across sectors to improve health outcomes for residents of King County. The Community Care Network includes multiple partner types and both contracted and non-contracted roles.
This position is responsible for leading building and maintaining a robust pool of HRSN providers to meet the needs of qualifying hub clients. This role establishes inbound referral partnerships to ensure sufficient utilization of hub community-based care coordination services. This role is critical to ensure shared understanding internally and with partners of HRSN services, and provider capacity. Additionally, this role identifies referral receiving partners to meet client needs and supports their relationship building with case management partners to improve client referral processes. This position touches the efforts of multiple teams and requires strong internal communication and intentional collaboration.
HealthierHere’s goal is to build a highly skilled, diverse, and motivated team of employees, working together to meet our community’s needs. The Referral and HRSN Program Manager, will center community, lead with equity, prioritize social justice and be committed to creating forward progress in transforming the health of King County, with an emphasis on those experiencing the greatest disparities.
Major Responsibilities
Health-Related Social Needs (HRSN) Partner Development:
- Establish understanding of Health Care Authority-developed HRSN requirements and protocols
- Lead HRSN potential partner engagement opportunities including individual and large group meetings and ongoing correspondence
- Identify and address gaps in services with focus on underserved populations and cultural fit
- Establish and implement a HRSN partner recruitment plan with focus on underserved populations and cultural fit
- Manage HRSN service provider contracts, ensure contract compliance and lead contract renewal process as appropriate.
- Collaborate with Managed Care Organizations on HRSN service networks as appropriate
- Ensure shared understanding with partners of HRSN service delivery protocols including establishing eligibility, service organization selection and receipt of service tracking
- Provide coaching, support, and connections to training for contracted partners as needed
- Develop tracking tools to monitor HRSN partner capacity, and ongoing service delivery
- Ensure timely communication to internal teams when changes to HRSN partners occur
- Identify opportunities to improve processes including the application of partner input and guidance
Referral Partners:
- Lead engagement efforts to increase inbound hub referrals
- Establish and maintain tracking of engaged potential referral partners
- Ensure ongoing understanding of priority case management clients’ needs to inform partner development
- Grow referral pool for referral receiving partners
- Develop referral partner implementation process including initial engagement, commitment, implementation, and maintenance
- Create and utilize letters of commitment, MOUs or similar tools to confirm partner expectations
- Inform the development of data reporting tools to track referral outcomes and related inputs
- Establish and implement recurring meetings with referral partners to support ongoing partnership, and provide feedback
- Implement relationship building opportunities to build relationships across partner types such as between referral receiving partners and case management partners.
- Providing ongoing feedback to program operations regarding changes in receiving referral partner status to inform the resource directory
- Identify and address gaps in referral pool with focus on underserved populations and cultural fit
- Identify opportunities to improve processes including the application of partner input and guidance
Support Partner Engagement Spaces:
- Identify current and potential partners benefiting from capacity building support
- Provide support to the network partner workgroup including assisting with meeting content, agenda facilitation, and logistics
- Support for outreach and event planning including content development, logistics, onsite activities and follow up.
- Support the identification of learning and sharing topic priorities informed by partner and internal input
Align with HealthierHere Internal Goals, Values and Initiatives:
- Model and promote a positive, supportive culture through effective communication, leadership, guidance and support
- Ensure that HealthierHere is using a health equity lens throughout its planning, design, implementation and evaluation of programs and initiatives
- Support the development of systems and processes to produce timely and accurate portfolio specific performance reports
- Provide related analysis to meet statewide reporting requirements
- Coordinate with other organizational efforts to ensure the Community Care Network efforts are leveraged to support those initiatives to advance collective goals
- Assist in identifying and coordinating the collection of successful client stories for HealthierHere communications
- Build effective working relationships with peers, leadership, and partners
- Perform other duties as assigned
Minimum Qualifications
Education:
- Combination of life experience and/or education demonstrating at least 5 years of experience working in public health, community health or social service settings health related programs that focus on the integration of services, and cross-agency collaboration.
Experience:
- Experience working in communities actively addressing health disparities.
- Experience building and supporting new organizational partnerships both funded and unfunded.
- Experience navigating the priorities of multiple collaborative partners simultaneously.
- Excellent interpersonal, communication and community relations skills and ability to communicate effectively both orally and in writing for a variety of audiences.
- Experience in executing and managing contracts and MOUS, monitoring to ensure contractor success.
- Experience identifying and addressing challenges before they escalate.
- Experience in initiating and leading projects to completion with limited supervision. Experience planning and co-facilitating community collaboration activities and events.
Technical Proficiency:
- Competency in Microsoft Word, Excel, PowerPoint, Microsoft Teams, and SharePoint.
Skills and Competencies:
- Ability to interpret state level guidance and apply to organizational project implementation.
- Strong organizational, time management, and problem-solving skills include the ability to develop workplans and processes.
- Commitment to working collaboratively, willingness to be nimble and work through spaces of ambiguity.
Preferred Qualifications
- Experience creating equitable and anti-racist community engagement spaces
- Familiarity navigating challenging conversations and working through conflict with community partners
- Experience communicating and coordinating efforts in a matrixed organization
- Experience providing social or clinical services and/or navigation services in King County
- Demonstrated attention to detail and high level of organization, ability to develop new processes to improve effectiveness
- Demonstrated problem solver; ability to identify partner “pain points” and collaboratively develop solutions to address them; “customer success” experience
- Experience working with Managed Care Organization Provider Networks
Physical Demands
The physical demands of this role include:
- Perform prolonged periods of sitting or standing while working on a computer or attending virtual and in-person meetings.
- Engage in repetitive motions such as typing, scrolling, and using a mouse or trackpad.
- Communicate effectively through verbal and auditory means during video calls, phone calls, and in person interactions.
- Perform occasional physical tasks, such as setting up equipment or handling materials, which may involve lifting or moving items weighing up to 20 pounds.
- Travel to the office or other work sites as needed, which may involve driving or using public transportation.
- Maintain visual focus and acuity during extended screen time.
How to Apply
Please send your resume and cover letter to Taylor Williamson, HR Recruitment Consultant - careers@healthierhere.org with “Referral and HRSN Program Manager” in the subject line.
Schedule and Worksite
This position works full-time Monday – Friday during standard business hours. HealthierHere is currently performing all work remotely with a hybrid approach planned for Q1/2025. There may be situations where the employee is required to report to an off-site HealthierHere work location. Employees will be provided with a HealthierHere-issued laptop and must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.
Who We Are
HealthierHere is a regional collaborative committed to transformative change in the health and well-being of King County residents. We bring together community members and leaders from diverse sectors to address persistent health disparities, improve population health, prevent disease and address the social determinants of health. We strive for the “quadruple aim”—providing better care, lower costs, and a better experience for patients and providers.
HealthierHere is one of nine Accountable Communities of Health in Washington State responsible for addressing health equity and supporting whole person integrated care. This is one part of a much broader effort to achieve significant gains in health and well-being for our community.
As an organization, HealthierHere operates under a set of core values that include equity, community, partnership, innovation, and results. These values guide our work with each other and with our community partners. HealthierHere leads with equity. We work to intentionally eliminate disparities and address the current power dynamic and structural racism in our health care system that perpetuates inequities. We believe that every community member in King County should receive the type of care that they deserve - with respect and without stigma - to address their unique and individual needs.
As our name suggests, we are committed to health equity and believe that here, in King County, everyone’s health matters.